Frequently Asked Questions (FAQ)

Frequently Asked Questions

Orders & Payments

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and Shop Pay.

Q: Can I cancel or modify my order?
A: Orders can be cancelled or modified within 24 hours of placement. Please contact us immediately at support@excellentdeals.store.

Shipping

Q: How long does shipping take?
A: Standard shipping takes 7–15 business days. Expedited options may be available at checkout.

Q: Do you ship internationally?
A: Currently we ship within the US. International shipping coming soon.

Q: How do I track my order?
A: Once your order ships, you will receive a tracking number via email. You can also visit our Track Order page.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in original packaging. Please review our Refund Policy for full details.

Q: How do I initiate a return?
A: Email us at support@excellentdeals.store with your order number and reason for return.

Products

Q: Are your products covered by warranty?
A: Most products come with a manufacturer warranty. Please check individual product listings for warranty details.

Q: What if I receive a damaged or wrong item?
A: Contact us within 48 hours of delivery at support@excellentdeals.store with photos and we will resolve it immediately.